An orthodontic assessment
A full explanation of your treatment options
A written treatment plan
Advice on how to keep your teeth and gums healthy during orthodontic treatment
Information about this practice and the services available
Treatment summary if you decided to transfer to another orthodontist
Make a complaint if you are not happy with your treatment and care, please refer to our complaints posters and leaflets available within the practice
Giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments- but if you miss more than two appointments we may have to discontinue your NHS treatment. We will take any special circumstances into account.
Following your orthodontists advice to prevent tooth decay and gum disease
Paying for treatment fees promptly if applicable
Treating our staff with courtesy and respect. Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities
Your dental records will remain confidential and secure. However, from time to time we may need to release these to a regulatory organisation, e.g. the General Dental Council. We will contact you before releasing your dental records to any other organisation.
Complaints, comments and feedback.
Kent Orthodontics takes complaints seriously. Please see our complaints policy at reception. Should we be unable to resolve your complaint in-house, please feel free to The Parliamentary and Health Service Ombudsman on 0345 015 4033.
We also welcome comments and feedback through our practice questionnaires, which are located in the waiting rooms.
A recent thank you card states "Words really can't describe how thankful and grateful I am to you all! You…
Always very friendly and helpful as my daughter is autistic.
Both my daughters have had their braces here and they have been looked after really well.